Overall Service Features


An important element in our business model is the strong business relationships we develop with our customers. We do this by personalizing our service and guiding our customers at each phase in successfully integrating the new “e-business” model with their off line business.

TDS ’s products are provided as a Hosted or In-house managed solution (License).

For hosted service - no hardware, software, technical staff is required by customers to operate and maintain the service. TDS maintains the service 24/7 and guarantees 99% uptime of the service. In the license model, the customer will be responsible to operate the system internally on their own hardware, which should be managed and supported by their own IT department.

Operate in a secure environment: TDS ’s hosted solutions operate in a secure environment and are hosted at leading data centers in the USA & Europe. We utilize industry standard encryption technologies to communicate and store sensitive data in our application.

Highly customizable: TDS ’s solutions can be customized to suit market conditions and business practices of each customer.

Scalability of the service: TDS ’s service is highly scaleable. The systems were designed and developed to ensure rapid scalability of the service without affecting the ongoing operation.

System features are constantly reviewed and updated: TDS ’s products are constantly updated in order to give our customers a competitive advantage in the marketplace.

Short development time: TDS ’s technology, architecture and the development processors enable rapid delivery of customizations and new development.

Solutions built on leading edge technology: TDS ’s products are based on multi tier Internet technology, open architecture concept that is platform independent. Systems are designed and developed on high performance technologies.

Dedicated account officer: an account officer will be assigned to each customer, he / she will be involved from the requirements analysis stage, up until the implementation and post live stage.

Customer support: 24 / 7, 365 days: for hosted services.

Ongoing training: TDS is dedicated to providing the necessary training and support on an ongoing basis to ensure customers fully utilizes the features of the TDS systems.